How to process order fulfillment faster and simpler using Peasy? #
Peasy helps you streamline your restaurant’s operations, whether you run a dine-in restaurant, a delivery-based eatery, a food truck, or a stall. By automating order tracking and reducing manual tasks, you can speed up service, reduce staff workload, and improve customer satisfaction.
Order Status Tracking: Why It Matters #
✅ Customers expect fast & accurate updates on their orders.
✅ Without proper tracking, kitchen confusion & delays can occur.
✅ Staff can focus on food preparation instead of handling inquiries.
✅ For delivery, proper tracking ensures the right order reaches the right customer without mix-ups.
However, order status tracking only works if the kitchen staff updates each order status diligently.
How to Streamline Dine-In Operations Using Peasy Kitchen Management #
What if I tell you that you can reduce your customer waiting by 50%? Or that you can improve your staff productivity by 50%, they can service 2X more customers within the same period of time. Here’s how:
Operation | Traditional Ordering (Waiter Service) | Peasy QR Code Self-Service |
Step 1: Menu Access | Waiter hands customers a menu (2 mins) 📌 Example: During peak hours, waiters struggle to distribute menus quickly, causing delays. | Customers scan a QR code affix on your table (0 mins) ✅ Example: Customers at a busy café immediately view the menu on their phone without waiting for staff. |
Step 2: Taking Orders | Waiter takes the order manually (5 mins) 📌 Example: Customers wait for a waiter to take their order, leading to frustration if the restaurant is busy. | Customers place orders directly through their phone (3 mins) ✅ Example: A couple at a fine-dining restaurant browses the menu at their own pace and orders instantly. |
Step 3: Entering Order | Waiter enters order into the POS system (3 mins) 📌 Example: Mistakes happen when waiters manually input orders, leading to wrong dishes being served. | Orders are automatically sent to the kitchen (0 mins) ✅ Example: A fast-food restaurant sees a reduction in wrong orders as customers input their preferences directly. |
Step 4: Order Confirmation | Waiter returns to confirm order (2 mins) 📌 Example: If the restaurant is noisy, miscommunication can occur, leading to incorrect orders. | No confirmation needed, as the system records exact customer selections (0 mins) ✅ Example: A bistro eliminates order mix-ups, improving customer satisfaction. |
Step 5: Payment | Waiter processes payment manually (5 mins) 📌 Example: A long queue forms at the counter as each table waits for the bill to be settled. | Customers pay instantly via QR code (if enabled) (3 mins) ✅ Example: A sushi restaurant speeds up table turnover by allowing customers to pay directly from their phones. |
Total Time per Table | 17 minutes | 6 minutes |
Benefits of QR Code Ordering with Peasy #
Benefit | How It Helps | Example Implementation |
Reduce Labor Costs | Fewer waiters needed as customers self-order. | Before Peasy: A restaurant needed 6 waiters to manage tables during peak hours. After Peasy: Only 2 waiters are needed for serving & clearing tables, while customers self-order. |
Faster Service | Orders go directly to the kitchen, skipping the waiters. | Example: A busy food court stall receives orders instantly, reducing long waiting times. |
Better Efficiency | Staff focus on food preparation instead of running orders. | Example: A brunch cafe reallocates staff from taking orders to making drinks faster, improving service speed. |
Minimize Order Mistakes | Eliminates miscommunication between customers and waiters. | Example: A hawker stall reduces wrong orders because customers select ingredients themselves. |
Increase Table Turnover | Faster order & payment process means more customers served per day. | Example: A steakhouse sees a 20% increase in daily customers as tables free up faster. |
How to implement Peasy to improve your restaurant operation #
- Download your menu QR code from your Peasy app. Learn more here
- Affix the QR code on your table and food truck
- Incentivize your customers to order from the QR instead of ordering directly from your staff. This step will require patience since you’re changing your customers’ behaviour. But trust me, it’s worth it! Your customers will enjoy faster service time, and you get to reduce operation and labour cost. Crucial in this step is proper communication and incentives, click here to learn more.
- Redeploy your team. Reassign more of your waiting staff to food prep and cleaning, since your customers can now directly order. Centralize all payment collection.Click here to learn how Peasy can automatically assign orders and tasks to your team members here.
How to encourage Customers to Self-Order #
Even with a QR ordering system in place, some customers might still expect traditional service. Here are creative ways to encourage them to embrace self-ordering:
Method | Example | Ideas |
Make QR Code Placement Unmissable | A cafe places large, colorful QR codes on table stands with “Scan Here to Order Faster” text. | – Use table tents with eye-catching call-to-action (e.g., “Skip the wait! Scan to order 🚀”). – Print QR codes on placemats or stickers on the table. – Place QR codes at the entrance, so customers can browse the menu while waiting for a seat. |
Use Fun, Engaging Messaging | A burger joint uses humor on their QR sign: “No need to wave at the waiter—your phone’s got you covered! 🍔📱” | – Use short, fun phrases to grab attention (e.g., “Your VIP Pass to Faster Food 🎉”). – Display QR codes on digital screens with animated instructions. |
Offer Small Perks for QR Orders | A bistro gives a 5% discount for self-service orders to encourage usage. | – Provide a small discount for customers who order via QR. – Offer loyalty points or a free drink for first-time QR users. – Display a sign: “Self-order and get a surprise treat! 🍪” |
Train Your Staff to Promote QR Ordering | A restaurant’s servers greet customers with: “Would you like to try our quick self-ordering system? It saves you time and gets your order straight to the kitchen!” | – Equip waiters with a tablet to demonstrate how easy QR ordering is. – Encourage staff to gently direct customers toward QR ordering. |
Use QR Codes Creatively in Your Theme | A beach cafe prints QR codes inside a seashell frame on tables, blending with the decor. | – For modern restaurants: Engrave QR codes on a sleek wooden block. – For Japanese restaurants: Print QR codes inside a sushi design. – For themed cafes: Embed QR codes into wall art or coasters. |
Gamify the Experience | A pizza place shows a “Spin the Wheel” game after scanning the QR, where customers can win small discounts. | – Add a fun animation after scanning the QR (e.g., “Watch as your order zooms to the kitchen”). – Include an interactive game where users can win rewards for scanning. |
💡 The goal is to make self-ordering EASY, FUN & REWARDING!
Try these ideas and watch your QR orders increase!
How to share and affix my online menu QR code #
You just need these simple steps to get your menu QR Code:
- Go to My Shop in Settings.
- Click on “Share QR Code”.
- Now you can:
- Print and paste the QR Code
- Share the QR code on your social media (whatsapp status, instagram, facebook, tiktok etc)
How to redeploy my team to improve operation efficiency #
- Invite your team members as users in your Peasy account. Refer to this link here
- Make sure they have allowed notification on their phone settings. Peasy will send a notification whenever there’s a new incoming order. Click here to learn how to turn on notifications on your phone.
- When an employee intends to process the incoming new, change order status to “Pending” immediately. This will prevent duplicate orders.
- Once the order is complete, your employee should affix the order number on the food tray and change the order status from X to Y. Peasy will notify your customer that their order is ready for collection. Customers can self-collect their order from your counter, saving further operational and labour cost for your restaurant.
Order Processing Flow in Peasy #
Once staff are added, they can update order statuses in time. The process varies slightly based on the type of F&B business.
Dine-In Restaurants / Cafés #
Order Status | Before Peasy | After Peasy |
Pending | Waiter manually writes down orders. | Orders instantly appear on kitchen/bar screens. |
Waiter repeatedly checks with the kitchen. | Kitchen staff update status once done. | |
Ready | Waiter calls out order numbers. | Customers get instant notifications and can pick up food from pick up area. |
Completed | Waiter manually checks if food is served. | System updates when customer gets their food. |
Cancelled | Waiter manually informs kitchen regarding order cancellation. Kitchen may already prepared the cancelled orders while waiting for waiter to update. | Kitchen automatically received cancelled orders update upon customer’s cancellation. |
Food Trucks / Takeaway Stalls #
Order Status | Before Peasy | After Peasy | Example |
Pending | Staff takes manual orders at the counter. | Customers self-order via QR Code. | A burger truck gets orders instantly on a tablet. |
Ready | Staff manually notifies customers. | Staff updates the system, notifying customers automatically. | The chef marks an order as “Ready” once done. |
Completed | Staff shouts out customer names and collect payment. | Customers receive a mobile notification. Payment has been made. | Customers go to the pick up area to collect their order by looking at the order number. Staff mark order done. |
Delivery-Based Restaurants #
Order Status | Before Peasy | After Peasy | Example |
Pending | Call-in orders need manual entry. | Orders auto-sync with Peasy. | A pizza shop instantly receives online orders without calls. |
Ready | Staff manually informs riders. | System alerts the delivery partner automatically. | The staff confirmed delivery and got the order ready. Once done, mark order as ready |
Out for delivery | Customers repeatedly call to check. | Customers track current delivery progress. | Delivery partners pick up orders and send them to customers. Orders are marked out for delivery. |
Completed | Staff have to check with delivery app or rider | Peasy can show delivery status completed | Once order received by customer, order status will be marked as completed |
Key Benefits of Departmental Order Tracking #
Benefit | How It Helps | Example |
Faster Service | No time wasted relaying orders manually. | A cafe reduces order-to-table time by 30%. |
Better Efficiency | Staff can focus on food prep instead of tracking orders. | A fast food chain increases orders processed per hour. |
Fewer Mistakes | Customers input their own orders, reducing miscommunication. | A dim sum restaurant eliminates wrong orders. |
Happier Customers | Customers receive instant order updates. | A juice bar increases repeat customers by 15%. |
📲 Why You MUST Enable Phone Notifications for Peasy #
Even with the best system, you can lose customers if notifications are disabled.
🔹 If staff don’t receive order alerts, they might miss incoming orders.
🔹 If customers don’t receive notifications, they won’t know when their food is ready.
✅ How to Enable Peasy Notifications:
📲 Go to your phone settings → Allow Notifications for Peasy App.
📲 Check Peasy’s in-app settings → Enable Push Notifications.
By following these best practices, you can speed up order fulfillment, reduce mistakes, and create a seamless dining experience for both your customers and staff!
