Pricing Structure & Cost Breakdown #
Peasy provides 2 free orders per month, after which the following fees apply:
Transaction Fees |
| WhatsApp Costs |
|
First 2 orders per month | FREE | Chatbot interaction | USD 0.15 |
Subsequent orders* *for any order cancellation, the transaction fees will be refunded into your Peasy wallet. | 3% per order | Whatsapp Broadcast | USD 0.45 |
Sample Cost Calculation #
Sales & Order Breakdown #
Let say your sales and order breakdown are as below:
Average order value per customer | RM50 |
Number of Customers who ordered via QR Menu (Dine-in/Pickup) | 200 |
Number of Customers who ordered via WhatsApp (Delivery Service) | 50 |
Number of Customers who received a WhatsApp broadcast about a promotion | 100 |
Number of Customers who placed an order after seeing the promotion | 25 |
Total orders processed = 200 + 50 + 25 = 275 Total revenue = RM50 x (200 + 50 + 25) = RM13,750
Cost Breakdown #
Below are the examples of costing breakdown when using Peasy Sales:
Fee Type | Breakdown | Calculation | Total (RM) |
Transaction Fees (3% per order after 2 free orders per month) | – Total Orders: 275 – First 2 orders are free (no transaction fee) – Remaining 273 orders incur a 3% transaction fee | (RM50 x 273) x 0.03 | RM409.50 |
Chatbot Interaction Fees (RM0.15 per order inquiry & status update) | – Customers who placed orders after receiving promo broadcast: 25 – Customers who ordered via WhatsApp chatbot: 50 – Total chatbot interactions: 25 + 50 = 75 | 75 x USD 0.15 (RM0.66) | RM49.50 |
WhatsApp Broadcast Cost (RM0.45 per message sent to customers) | – Total customers who received promotional broadcast: 100 – Cost per broadcasted message: RM0.45 | 100 x USD0.45 (RM 1.98) | RM198 |
Total Cost | – Sum of all costs | RM409.50 + RM49.50 + RM198 | RM657 |
Cost vs Revenue Impact #
- Total Sales = RM13,750
- Total Cost = RM657
- Cost as % of Sales = (RM657 / RM13,750) x 100 = 4.7%
By automating order management with Peasy, the business spends only 4.7% of revenue on automation costs, while saving time and reducing manual work.
But What Happens When Your Wallet is Empty? #
For Customers → They CANNOT place new orders.
- Customers will see a message: “Ordering is currently unavailable. Please try again later.”
For Merchants → Business Operations Will Be Disrupted.
- You won’t receive new orders (lost sales).
- You can’t send WhatsApp broadcasts (no promotions).
- The chatbot will stop working (no automated responses).
Running out of balance in your Peasy account can stop your orders from being processed—which means lost sales! Make sure you always have enough credit so your business runs smoothly, especially during peak hours when every second counts.
Why Keeping Sufficient Top-Up Matters? #
Avoid Order Delays – If your wallet runs out of balance, customers won’t be able to place orders. Fast Delivery Requires Fast Processing – Since delivery servcies is completed in minutes, you need enough credit to ensure orders go through without interruption. Seamless Customer Experience – A failed order can frustrate your customers and lead them to order elsewhere.
Example: A shop with high delivery demand once ran out of balance during peak hour. It took 5 minutes to top up, but by then, they had already lost multiple orders. Don’t let this happen to you!
How to Top Up Your Peasy Wallet #
Go to “Wallet” in your Peasy Profile.
Click “Add Top-Up”.
Enter the amount you want to add (minimum $20 USD).
Click “Pay” and follow the payment gateway instructions.
Once completed, your balance updates instantly, and you’re ready to receive more orders!
Need help? Check our full guide here
