In the Inbox Settings, click on the tab Pre Chat Form. This is an option to display message to the Customer when the customer clicks on the widget. We can use this to collect name and e-mail address before beginning the chat.
| Field Name | Value | Remarks |
|---|---|---|
| Enable pre chat form | Select Yes or No | Yes if you want to use the pre-chat form. No if you do not want to |
| Pre Chat Message | Give a message to start conversation with the customer | Hi ..We need some information to serve you better |
| Visitors should provide their name and email address before starting the chat | Tick on the check box if you need the name and email address mandatorily | This will help us maintain our contact list better |
Click on update. Pre Chat Form is enabled now.
