In the Inbox Settings, click on the tab Pre Chat Form. This is an option to display message to the Customer when the customer clicks on the widget. We can use this to collect name and e-mail address before beginning the chat.

Field NameValueRemarks
Enable pre chat formSelect Yes or NoYes if you want to use the pre-chat form. No if you do not want to
Pre Chat MessageGive a message to start conversation with the customerHi ..We need some information to serve you better
Visitors should provide their name and email address before starting the chatTick on the check box if you need the name and email address mandatorilyThis will help us maintain our contact list better
Click on update. Pre Chat Form is enabled now.

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Updated on October 3, 2022

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