Broadcast Specification #
| Supported Inboxes | You can schedule broadcast on WhatsApp and Email inboxes |
| Supported content type |
|
| Minimum schedule time | You must schedule a broadcast at least 3 days prior to delivery date |
| Daily message limit | 1,000-50,000 (depending on your account quality) unique recipient per campaign |
| Charges |
Messaging fee is only applied to sent messages, messages which fail to deliver does not incur any cost. |
Pre-requisite for WhatsApp Broadcast #
1. Make sure you have at least 1 active WhatsApp inbox. Read here on how to setup a new WhatsApp inbox.
2. Check if you have sufficient credit in your account. Broadcast will consume credit. Read here on how to check and top-up your account.
3. Create a template message which you’ll use as your broadcast content. You can use rich interactive messages such as this in your broadcast. Read here on how to create template messages
4. Please wait until WhatsApp approves your template messages. A green indicator will appear once your message is approved
How to Schedule a WhatsApp Broadcast #
- Click on the Campaign button at the left menu bar
- Click on Broadcast. Then click on the Create a new Broadcast button, a pop-up screen will appear.
- Type in your campaign’s title. The campaign title is merely for internal naming purposes. It will not be visible to your audience.
- Select a WhatsApp inbox
- Similar to Canned Response, type in “/” and select the template messages you had created earlier
- Select your campaign’s recipient using the segmentation filter. Segmentation filters allow you to easily select recipients instead of choosing phone numbers individually. For example, you can choose to send a broadcast message to all customers who had purchased more than X amount from you, or all prospects within the negotiation phase. Read more about segmentation here
- Select the broadcast time. Broadcast time must be scheduled 3 days in advance. Your messages will be automatically send during the specified time.
- Click on the “Create” button. Your scheduled broadcast will be listed as “pending” in the broadcast list. No charges will be incurred until actual delivery. If you changed your mind before the scheduled time, click on “Delete” to cancel the broadcast.
How to schedule an Email Broadcast #
1. Make sure you have at least 1 active Email inbox. Read here on how to setup a new Email inbox.
2.Make sure that you have sufficient credit in your account. Broadcast will consume credit. Read here on how to check and top-up your account.
3. Click on the Campaign button at the left menu bar
4. Click on Broadcast, followed by Create a new Broadcast
5. Type in your campaign’s title. The campaign title is merely for internal naming purposes. It will not be visible to your audience.
6. Select an Email inbox
7. Type in your broadcast message. Similar to Canned Response, you can use macro to personalize your message. Read more about message personalization here.
8. Select your campaign’s recipient using the segmentation filter. Segmentation filters allow you to easily select recipients instead of choosing phone numbers individually. For example, you can choose to send a broadcast message to all customers who had purchased more than X amount from you, or all prospects within the negotiation phase. Read more about segmentation here
9. Select the broadcast time. Broadcast time must be scheduled 3 days in advance. Your messages will be automatically send during the specified time.
10. Click on the “Create” button. Your scheduled broadcast will be listed as “pending” in the broadcast list. No charges will be incurred until actual delivery. If you changed your mind before the scheduled time, click on “Delete” to cancel the broadcast.
FAQ #
How are messaging fee calculated? #
- Standard WhatsApp template fees for every delivered WhatsApp broadcast.
- Standard Messaging Fee for every delivered Email broadcast
Will there be charges for fail deliveries? #
Peasy will make 3 delivery attempts. Credits for undeliverable messages will be refunded back to your account.
Why some delivery fails? #
| The phone number is invalid | The email address is invalid |
| The phone number does not have a WhatsApp account | The email recipient spam’s filter have barred your domain |
| The recipient WhatsApp account was inactive during delivery time. Peasy will make 3 delivery attempt within 24 hours. | |
| If you are using communal WhatsApp, another user might be having an active conversation with the same phone number. You cannot start a new conversation until the previous conversation has become dormant. |
How can I clean my database? #
Broadcast is an excellent way to cull and filter contacts within invalid phone number/email address from your contact. Before your broadcast, create an automation which will automatically set the contact status to “Disqualified” if a message fails to deliver. Read more on creating automation here.
How can I cancel a broadcast? #
- Click on “Campaign” in the left menu bar.
- Select “Broadcast”
- Locate the Broadcast campaign you wish to cancel. You can delete campaigns which are “Active”. Completed campaigns cannot be delete.
