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Products
- Peasy Marketing
- Peasy Sales
Knowledge Base
English
- Melayu (Malay)

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Overview

Contact Report

Setup your Account

Quick Start
How to Sign Up
Configure your profile
Configure your account
Adding Inbox
Adding Labels
Add Agents
Add Team
Connecting Peasy Marketing and Peasy Sales

Channels

Inbox Specification and Constraints
Line
Telegram
Instagram
Facebook
Website Live Chat
WhatsApp
Email

Billing

Prepaid
Available Plans

Custom Event Tracking

Setup Instructions

Using Peasy Sales as Agent

Contacts
Conversations
Shortcuts
- Command shortcuts
- Keyboard shortcuts

Broadcast

Managing Broadcast

Canned Response

WhatsApp Template Messages
Creating and Deleting Canned Responses

Agent Assignment

Manual Assignment
Load Balancing Assignment

Automations

Automation
Creating and Deleting Automations

Custom Attributes

Data types and conditions
Contact attributes
Conversation custom attributes

Reports

Team reports
Inbox reports
Label reports
Agent reports
CSAT
Download agent Reports
Resolution Count
Resolution Time
First Response Time
Outgoing Messages
Incoming Messages
Conversations

Segments

Segments

Chatbot

Creating and Editing Chatbots

Appointment Scheduling

How to Connect Peasy to my Google Calendar
How to Add a New Appointment Session
How can my Contacts Book Appointments Using my Meeting Link

Home
Docs
Peasy Sales
Channels
Telegram

Telegram

Step 1. Go to “Settings” page by clicking the settings icon in the left sidebar.