Configure your account

An account in Peasy holds the information about the organization. You can update the name or language used in the account by changing the settings as show below.

To update account details, click on Settings -> Account Settings. The available settings are shown below.

Field Name Description
Account Name Key in your account name
Site Language Choose your preferred language
Number of days after a ticket should auto resolve if there is no activity Give the number of days after which the ticket or conversation will be marked as resolved eg: 30 – This is given in case the customer does not have any further queries but has not given closure also.

Click on “Update Settings” button on the right hand top side of the screen. ‘Successfully updated account settings’ message will be displayed.

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Updated on July 19, 2023

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