Sending conversation transcript via email

Table of contents

Sending Emails #

Once the End user has provided their e-mail id through the conversation, Agent can send the chat conversation in email to the customer. The email ID will be listed against the name of the Customer in the details window. The email ID will be automatically added to the Contacts also.

Click on the 3 dots on the top right hand side of the screen. There is an option to send transcript. Click on it.