How to top-up prepaid credit? #
- Click on Settings in the left menu. The menu will expand to display additional options.
- In the expanded menu, click on “Billing Usage”. The Billing Usage display all of your prepaid credit usage and transactions.
- Click on the “Add Top Up” button on the top right of your screen. A pop-up will appear.
- Key in the top-up amount in your pre-selected currency. The amount will be automatically converted into USD. Please ensure that your top-up value is equal or higher than USD 30. Additional Value Added Tax may apply, depending on your origin country.
- Click Continue. Select your preferred payment method.
- Key in your payment details and proceed with payment.
- Your balance will reflect the recent addition upon successful payment.
How to check my prepaid credit balance? #
- Follow the instruction above to go to the “Billing Usage” screen.
- You can find your prepaid credit balance at the same location as the example highlighted above.
- Please note that your balance is always stored and reported in USD.
What services can I procure with my prepaid credit? #
| Item | Description | Unit Price |
|---|---|---|
|
Template message for Communal WhatsApp |
Varies. Depending on recipient's country, as per set by WhatsApp |
|
|
Messaging |
Incoming and outgoing messages send through all inboxes. Some subscription plan may provide up to 1,000 free message credit per month. |
USD 0.005 per message |
|
Chatbot Session |
For every unique session. A session is calculated once the conversation traverse past 3 nodes within the chatbot. Each session last for 24 hours. For example, the same individual triggers the same chatbot on the same inbox can only be charged once a day - regardless the number of conversations. However if the same individual triggers the same inbox, on a different inbox and that conversation traverse past the third node within the same day - then you'll pay a second time. |
USD 0.15 per session |
What will happen when I have insufficient credit balance? #
- Your chatbot will stop responding
- You will cease to receive any new incoming message
- You will not be able to send new messages
- Messages received when your balance is depleted WILL NOT be restored upon top-up. Please ensure that your account always have sufficient balance.
What's the minimum top-up amount? #
USD 30
Which payment methods do you accept? #
Most payment methods available on Stripe. Ranging from credit & debit cards, bank transfer and digital wallet.
Common Errors #
Your top-up amount must be more than X #
Please ensure that your top-value is at least USD 30 or higher.
You do not have sufficient credit, please top-up #
Your account’s ability to receive and send message has been suspended due to insufficient credit. Please top-up immediately to avoid losing further messages.
I am unable to top-up, my transaction was unsuccessful. #
Please check with your bank or payment issuer.
