Labels help you to categorize conversations and prioritize them. You can assign label to a conversation from the side panel.
Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.
Click on Settings on Peasy Sales home screen.
Click on Labels and then Add Label button on the Right hand side.
Screen opens up where you can design your own labels. Make sure you give meaningful names to the labels and different colors so that you can identify in one look, to which category the ticket/issue belongs.