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Products
- Peasy Marketing
- Peasy Sales
Knowledge Base
English
- Melayu (Malay)

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Quick Start

How to Sign Up
Configure your profile
Retail Industry
F&B (Food and beverage) Industry
Professional Service Industry
Tips for Retail & F&B Business

Dashboard

Dashboard
What’s the purpose of rank and status

Chat

Initiating and replying conversations
Sending canned response
Private conversations between agents
Deleting and copying messages
Sending conversation transcript via email
Switching to other conversations
Changing conversation status
Folders
CSAT
Shortcuts
- Keyboard shortcuts
- Command shortcuts

Contacts

Managing Contacts
Importing Contact
Filtering and Searching Contacts
Segments

Chatbot

Creating and Editing Chatbots

Campaigns

Managing Broadcast
Email Templates
Creating one-off broadcast
Creating repeat broadcast

Appointment Scheduling

How to Connect Peasy to my Google Calendar
How to Add a New Appointment Session
How can my Contacts Book Appointments Using my Meeting Link

Orders

Setting up payment gateway
Managing Catalog Items
Configuring shop setting
How to setup order notification message?
How customers get my shop link?
Managing incoming orders

Settings

Add Agents
Add Team
Adding Labels
Configure your account
Connecting Peasy Marketing and Peasy Sales
Inboxes
Automations
- Automation
- Creating and Deleting Automations
Custom Attributes
Canned Response
- WhatsApp Template Messages
- Creating and Deleting Canned Responses
Agent Assignment
- Manual Assignment
- Load Balancing Assignment
Billing
- Available Plans
- Credit Balance And Usage

Reports

Conversations
Incoming Messages
Outgoing Messages
First Response Time
Resolution Time
Resolution Count
Download agent Reports
CSAT
Agent reports
Label reports
Inbox reports
Team reports
[App] Sales and Product inventory Reports

Home
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Settings
Inboxes
Adding Inbox

Adding Inbox

Table of contents

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Updated on May 28, 2025

Inbox Specification and Constraints