The customer initiates a conversation from the website front end – through the widget.
For example: Customer types in ‘saya nak test kempen’
Automated response set in channel greeting message will immediately be displayed on the screen as a reply. In addition, two more automated messages will be sent by ‘bot’ to collect customer’s information – email id – for further communication and record.
Conversations #
Go to the home screen of Peasy Sales Agent Dashboard
Click on Conversations. Then click on All. The conversation which the customer has initiated can be seen here.
The details of the conversation open up in the right-hand side panel.
You can reply to the customer’s conversation by typing in the Reply area. Shift+enter will enable you to start typing in a new line.
Click on the Send button to send your message to the customer.
Various options are there in the Reply area to enhance the messages.
This Button is to select and include Emoji in the message.
This Button is to select and include attachments in the message.
