Once the ticket or conversation is marked as ‘Resolved’, if the CSAT option is enabled, the survey will be sent to customer in the widget as below
The response from the customer can be viewed in CSAT section in Reports.
Once the ticket or conversation is marked as ‘Resolved’, if the CSAT option is enabled, the survey will be sent to customer in the widget as below
The response from the customer can be viewed in CSAT section in Reports.
