Order Status Tracking: Why It Matters #
Customers expect fast & accurate updates on their orders. Without proper tracking, order mix-ups and delays can happen. Staff can focus on packaging & delivery instead of handling order inquiries. Ensures seamless coordination between sales, stock, and logistics teams.
However, order status tracking only works if your staff diligently updates each order status.
Order Processing Flow in Peasy #
With Peasy, each department in your team receives correct order status updates, ensuring smooth coordination and timely preparation for incoming orders.
Pick-up services from shop #
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| Order Status | Before Peasy | After Peasy |
|---|---|---|
| Pending | Staff manually notes down customer orders from walk-ins, calls, or messages. | Orders are instantly captured from the online store or WhatsApp, and logged into the system. |
| Paid | Staff checks payment manually via bank transfer or screenshot confirmations. | Payments are auto-verified through integrated payment gateways, and status is updated in real-time. |
| Ready | Staff calls or messages customers to inform them their item is ready for pickup or delivery. | Customers receive instant notifications when their order is packed and ready. |
| Completed | Staff manually updates the record when customers collect or receive their items. | System automatically marks the order as completed once pickup or delivery is confirmed. |
Delivery services from shop #
| Order Status | Before Peasy | After Peasy | Example |
|---|---|---|---|
| Pending | Call-in or walk-in orders require manual entry and confirmation. | Orders from the online store auto-sync into Peasy in real time. | A gift shop instantly receives online orders without needing phone confirmation. |
| Paid | Staff manually checks for bank transfers or proof of payment. | Payment status is automatically updated through integrated gateways. | A customer pays via FPX, and the system instantly marks the order as paid. |
| Ready | Staff manually contacts the delivery partner or customer when the item is packed. | System automatically notifies the customer or delivery partner once the order is ready. | The team finishes preparing a personalized gift box and marks it as ready. |
| Shipped | Customers repeatedly call to ask about delivery updates. | Customers can track delivery status in real time via the system. | A courier picks up the order, and the system updates it as “out for delivery.” |
| Completed | Staff must manually confirm delivery with riders or customers. | The system auto-updates the status once the customer receives the order. | The customer receives their order, and the system marks it as completed. |
Key Benefits of Departmental Order Tracking #
| Benefit | How It Helps | Example |
|---|---|---|
| Faster Service | No time wasted manually checking or confirming orders. | A clothing store speeds up order processing, reducing dispatch time by 30%. |
| Better Efficiency | Staff focus on packing and fulfilling instead of tracking orders. | A gift shop increases the number of packed orders per hour. |
| Fewer Mistakes | Customers select product variants themselves, minimizing errors. | An online electronics store reduces wrong item deliveries. |
| Happier Customers | Customers get real-time updates on order and delivery status. | A cosmetics retailer sees a 15% increase in returning customers. |
Why You MUST Enable Phone Notifications for Peasy #
Even with the best system, you can lose customers if notifications are disabled.
If staff don’t receive order alerts, they might miss new online orders for items like gift boxes or clothing. If customers don’t receive notifications, they won’t know when their order is ready for pickup or has been shipped.
Checking Notification Permission Settings? #
Go to your phone settings → Allow Notifications for Peasy App. Check Peasy’s in-app settings:
- From Peasy Dashboard, Go to “Profile”.
- Click “Notification”
- Select your desired notifications by ticking the check boxes.
By following these best practices, you can speed up order fulfillment, reduce mistakes, and create a seamless shopping experience for both your customers and staff!
How to Enable Peasy Notifications? #
During Peasy Sales App installation → Click “Allow” as shown on the screen below. After Peasy Sales App installation:
- Go to your phone settings
- Allow Notifications for the Peasy App
