How to process order fulfillment faster and simpler using Peasy? #
Order Status Tracking: Why It Matters #
Customers expect fast & accurate updates on their orders. Without proper tracking, kitchen confusion & delays can occur. Staff can focus on food preparation instead of handling inquiries. For delivery, proper tracking ensures the right order reaches the right customer without mix-ups.
However, order status tracking only works if the kitchen staff updates each order status diligently.
Click here to learn more on how to improve your kitchen efficiency
Order Processing Flow in Peasy #
Once staff are added, they can update order statuses in time. The process varies slightly based on the type of F&B business.
Dine-In Restaurants / Cafés #
Order Status | Before Peasy | After Peasy |
Pending | Waiter manually writes down orders. | Orders instantly appear on kitchen/bar screens. |
Waiter repeatedly checks with the kitchen. | Kitchen staff update status once done. | |
| Paid
| Waiter manually collects and verifies payment, then informs the cashier. | Payment is confirmed automatically via integrated payment system, no manual check needed. |
Ready | Waiter calls out order numbers. | Customers get instant notifications and can pick up food from pick up area. |
Completed | Waiter manually checks if food is served. | System updates when customer gets their food. |
Food Trucks / Takeaway Stalls #
Order Status | Before Peasy | After Peasy | Example |
Pending | Staff takes manual orders at the counter. | Customers self-order via QR Code. | A burger truck gets orders instantly on a tablet. |
| Paid
| Staff collects cash or verifies payment manually at pickup. | Customers pay online during order placement. Payment is auto-verified by the system. | A customer pays via eWallet after scanning the QR code to order. |
Ready | Staff manually notifies customers. | Staff updates the system, notifying customers automatically. | The chef marks an order as “Ready” once done. |
Completed | Staff shouts out customer names and collect payment. | Customers receive a mobile notification. Payment has been made. | Customers go to the pick up area to collect their order by looking at the order number. Staff mark order done. |
Delivery-Based Restaurants #
Order Status | Before Peasy | After Peasy | Example |
Pending | Call-in orders need manual entry. | Orders auto-sync with Peasy. | A pizza shop instantly receives online orders without calls. |
| Paid
| Staff manually verifies payment via bank transfer or phone confirmation. | Payment is automatically processed and updated through the integrated system. | A customer pays online while placing the order, and Peasy instantly marks it as paid. |
Ready | Staff manually informs riders. | System alerts the delivery partner automatically. | The staff confirmed delivery and got the order ready. Once done, mark order as ready |
Shipped | Customers repeatedly call to check. | Customers track current delivery progress. | Delivery partners pick up orders and send them to customers. Orders are marked out for delivery. |
Completed | Staff have to check with delivery app or rider | Peasy can show delivery status completed | Once order received by customer, order status will be marked as completed |
Key Benefits of Departmental Order Tracking #
Benefit | How It Helps | Example |
Faster Service | No time wasted relaying orders manually. | A cafe reduces order-to-table time by 30%. |
Better Efficiency | Staff can focus on food prep instead of tracking orders. | A fast food chain increases orders processed per hour. |
Fewer Mistakes | Customers input their own orders, reducing miscommunication. | A dim sum restaurant eliminates wrong orders. |
Happier Customers | Customers receive instant order updates. | A juice bar increases repeat customers by 15%. |
Why You MUST Enable Phone Notifications for Peasy #
Even with the best system, you can lose customers if notifications are disabled.
If staff don’t receive order alerts, they might miss incoming orders. If customers don’t receive notifications, they won’t know when their food is ready.
Checking Notification Permission Settings? #
Go to your phone settings → Allow Notifications for Peasy App. Check Peasy’s in-app settings:
- From Peasy Dashboard, Go to “Profile”.
- Click “Notification”
- Select your desired notifications by ticking the check boxes.
By following these best practices, you can speed up order fulfillment, reduce mistakes, and create a seamless dining experience for both your customers and staff!
How to Enable Peasy Notifications? #
During Peasy Sales App installation → Click “Allow” as shown on the screen below. After Peasy Sales App installation:
- Go to your phone settings
- Allow Notifications for the Peasy App
