How to implement self-service order in my restaurants?

Table of contents

How to share your chatbot?
How to share your webshop?
When to share your chatbot or webshop?
Benefits of QR Code Ordering with Peasy
How to encourage Customers to Self-Order

How to share your chatbot? #

You chatbot will works based on the selected inbox during the chatbot setup. Click here to follow the steps how to setup your chatbot.

In the case your selected inbox is “default”, you can share your chatbot using our Communal Whatsapp function on Peasy App. Follow below steps to share your communal whatsapp so customer can interact with your chatbot promptly.

From your Peasy Sales Dashboard, Go to “Profile”
Scroll downwards until you can find “Communal Whatsapp”.
Click “Communal Whatsapp”.
Click “Share my Whatsapp link”
Send the link to your customer/any whatsapp group.

Once received the link, customer will need to click the link and will be directed to chat interface.

How to share your webshop? #

From your Peasy Sales Dashboard, Go to “Profile”.
Click “My Shop”.
Click “Share QR Code”.
Send the link to your customer/any whatsapp group.
1. Alternatively, you can choose “Save Image” to download the QR Code instead of directly selecting a contact.

Once received the link, customer will need to click the link and will be directed to the webshop on your browser.

When to share your chatbot or webshop? #

Situation	Share Chatbot	Share Webshop
Answering FAQs (e.g. hours, location)	Automates responses instantly	Static; customers need to search manually
Customer Wants Self-Service	Chat feels slower for browsing	Allows full menu browsing at customer’s pace
Bulk Ordering for regular customers	Chat feels slower for browsing	Customers can customize and schedule more easily
Offline Promotions (flyers, QR codes)	QR codes linked to chatbot for easy access	QR codes can also link directly to webshop
Need Support or Talk to Agent	Seamless handover to human agent	Webshop is not interactive

Benefits of QR Code Ordering with Peasy #

Benefit	How It Helps	Example Implementation
Reduce Labor Costs	Fewer waiters needed as customers self-order.	Before Peasy: A restaurant needed 6 waiters to manage tables during peak hours. After Peasy: Only 2 waiters are needed for serving & clearing tables, while customers self-order.
Faster Service	Orders go directly to the kitchen, skipping the waiters.	Example: A busy food court stall receives orders instantly, reducing long waiting times.
Better Efficiency	Staff focus on food preparation instead of running orders.	Example: A brunch cafe reallocates staff from taking orders to making drinks faster, improving service speed.
Minimize Order Mistakes	Eliminates miscommunication between customers and waiters.	Example: A hawker stall reduces wrong orders because customers select ingredients themselves.
Increase Table Turnover	Faster order & payment process means more customers served per day.	Example: A steakhouse sees a 20% increase in daily customers as tables free up faster.

How to encourage Customers to Self-Order #

Even with a QR ordering system in place, some customers might still expect traditional service. Here are creative ways to encourage them to embrace self-ordering:

Method	Example	Ideas
Make QR Code Placement Unmissable	A cafe places large, colorful QR codes on table stands with “Scan Here to Order Faster” text.	– Use table tents with eye-catching call-to-action (e.g., “Skip the wait! Scan to order ”). – Print QR codes on placemats or stickers on the table. – Place QR codes at the entrance, so customers can browse the menu while waiting for a seat. – Click here for tips on how to increase foot traffic for your restaurant.
Use Fun, Engaging Messaging	A burger joint uses humor on their QR sign: “No need to wave at the waiter—your phone’s got you covered! ”	– Use short, fun phrases to grab attention (e.g., “Your VIP Pass to Faster Food ”). – Display QR codes on digital screens with animated instructions.
Offer Small Perks for QR Orders	A bistro gives a 5% discount for self-service orders to encourage usage.	– Provide a small discount for customers who order via QR. – Offer loyalty points or a free drink for first-time QR users. – Display a sign: “Self-order and get a surprise treat! ”
Train Your Staff to Promote QR Ordering	A restaurant’s servers greet customers with: “Would you like to try our quick self-ordering system? It saves you time and gets your order straight to the kitchen!”	– Equip waiters with a tablet to demonstrate how easy QR ordering is. – Encourage staff to gently direct customers toward QR ordering.
Use QR Codes Creatively in Your Theme	A beach cafe prints QR codes inside a seashell frame on tables, blending with the decor.	– For modern restaurants: Engrave QR codes on a sleek wooden block. – For Japanese restaurants: Print QR codes inside a sushi design. – For themed cafes: Embed QR codes into wall art or coasters.
Gamify the Experience	A pizza place shows a “Spin the Wheel” game after scanning the QR, where customers can win small discounts.	– Add a fun animation after scanning the QR (e.g., “Watch as your order zooms to the kitchen”). – Include an interactive game where users can win rewards for scanning.