How to Streamline Dine-In Operations Using Peasy Kitchen Management #
What if I tell you that you can reduce your customer waiting by 50%? Or that you can improve your staff productivity by 50%, they can service 2X more customers within the same period of time. Here’s how:
Operation | Traditional Ordering (Waiter Service) | Peasy QR Code Self-Service |
Step 1: Menu Access | Waiter hands customers a menu (2 mins)
| Customers scan a QR code affix on your table (0 mins)
|
Step 2: Taking Orders | Waiter takes the order manually (5 mins)
| Customers place orders directly through their phone (3 mins)
|
Step 3: Entering Order | Waiter enters order into the POS system (3 mins)
| Orders are automatically sent to the kitchen (0 mins)
|
Step 4: Order Confirmation | Waiter returns to confirm order (2 mins)
| No confirmation needed, as the system records exact customer selections (0 mins)
|
Step 5: Payment | Waiter processes payment manually (5 mins)
| Customers pay instantly via QR code (if enabled) (3 mins)
|
Total Time per Table | 17 minutes | 6 minutes |
Benefits of QR Code Ordering with Peasy #
Benefit | How It Helps | Example Implementation |
Reduce Labor Costs | Fewer waiters needed as customers self-order. | Before Peasy: A restaurant needed 6 waiters to manage tables during peak hours. After Peasy: Only 2 waiters are needed for serving & clearing tables, while customers self-order. |
Faster Service | Orders go directly to the kitchen, skipping the waiters. | Example: A busy food court stall receives orders instantly, reducing long waiting times. |
Better Efficiency | Staff focus on food preparation instead of running orders. | Example: A brunch cafe reallocates staff from taking orders to making drinks faster, improving service speed. |
Minimize Order Mistakes | Eliminates miscommunication between customers and waiters. | Example: A hawker stall reduces wrong orders because customers select ingredients themselves. |
Increase Table Turnover | Faster order & payment process means more customers served per day. | Example: A steakhouse sees a 20% increase in daily customers as tables free up faster. |
How to implement Peasy to improve your restaurant operation #
- Download your menu QR code from your Peasy app. Learn more here
- Affix the QR code on your table and food truck
- Incentivize your customers to order from the QR instead of ordering directly from your staff. This step will require patience since you’re changing your customers’ behaviour. But trust me, it’s worth it! Your customers will enjoy faster service time, and you get to reduce operation and labour cost. Crucial in this step is proper communication and incentives, click here to learn more.
- Redeploy your team. Reassign more of your waiting staff to food prep and cleaning, since your customers can now directly order. Centralize all payment collection.Click here to learn how Peasy can automatically assign orders and tasks to your team members here.
How to redeploy my team to improve operation efficiency #
- Invite your team members as users in your Peasy account. Refer to this link here
- Make sure they have allowed notification on their phone settings. Peasy will send a notification whenever there’s a new incoming order.
- When an employee intends to process the incoming new, change order status to “Pending” immediately. This will prevent duplicate orders.
- Once the order is complete, your employee should affix the order number on the food tray and change the order status from X to Y. Peasy will notify your customer that their order is ready for collection. Customers can self-collect their order from your counter, saving further operational and labour cost for your restaurant.
