How Peasy Helps You Sell Faster on WhatsApp? #
Automate customer inquiries & orders – Reduce response time with instant chatbot replies. Let customers order products automatically – No need for manual assistance. Enable customers to track their orders themselves – Fewer “Where’s my order?” messages. Direct complex inquiries to sales staff – Improve customer service. Drive more walk-in customers – Convert online interest into in-store visits. Collect payments seamlessly – Let your chatbot handle transactions.
Automate customer inquiries and orders using WhatsApp chatbot #
Answering repetitive customer questions manually slows down your sales process. With Peasy’s WhatsApp chatbot, you can automate responses to common inquiries, such as:
Do you have this item in stock? What are your store hours?
How can I Set Up Automated Replies in Peasy? #
1. First Impression Matters – Set Up a Winning Greeting Message
Your greeting message is the first interaction customers have with your WhatsApp chatbot. Make it clear, friendly, and action-driven to guide them instantly.
Example Greeting Message for Retail:
“Hi! Welcome to [Store Name] 
. How can we assist you today?”
Browse Products | Check Order Status | Contact Support
Pro Tip:
Keep it short and easy to understand.
Use buttons instead of long text responses.
Set the right tone – friendly but professional.
2. Make Shopping Easier with Organized Product Categories
When customers visit your WhatsApp store, they should find products quickly and easily. Well-organized categories help increase sales and reduce decision fatigue.
Ensure your catalog is categorized properly. Limit to less than 10 categories for better user experience. Arrange in a logical order (e.g., New Arrivals, Bestsellers, Accessories, etc.).
Example Categories for a Fashion Retail Store:
Dresses | 
T-Shirts | 
Jeans | 
Shoes | 
Bags | 
Accessories
Best Practice:
- Highlight new arrivals & promotions at the top.
- Use high-quality images & clear product names.
- Suggest related items to increase upsells.
3. Help Customers Check Their Order Status Automatically
One of the most common messages from customers is:
“Where is my order?”
Handling these manually takes time and slows down your business. Instead, let Peasy’s chatbot automate the process!
How It Works:
- Customers tap “Order Status” on the chatbot menu. (ayat button tukar nama)
- The chatbot asks them to enter their Order ID.
- The chatbot fetches the latest status and replies instantly.
Example Chat Flow:
Enable real-time notifications so customers get automatic updates.
Reduce inquiries by displaying order tracking links.
This improves customer satisfaction while reducing your workload!
4. Automate Complex Inquiries with Human Agent Escalation
Sometimes, customers need personal assistance before making a purchase. Instead of losing sales, Peasy’s chatbot can transfer chats to your sales team.
How It Works: #
If the customer chooses to engage with a human agent (and your chatbot setting allows it), it redirects to a live agent. Customers stay engaged while waiting for a response. The system automatically assigns inquiries to the right person.
Example Chat Flow:
Best Practice:
- Set up a WhatsApp sales team for quick responses.
- Provide personalized assistance for VIP customers.
This ensures a seamless customer experience and boosts conversions!
Need help adding agent? Check our guide here: Peasy Knowledge Base -Add Agent
5. Encourage Walk-In Customers with Automated Navigation
Want to increase in-store visits? Peasy’s chatbot can send store locations and promotions to drive foot traffic.
How It Works: #
- Customers choose “Address”.
- The chatbot automatically sends Google Maps link, based on address stored in Shop Settings.
- You can highlights in-store promotions (e.g., “Visit us today for an exclusive 10% discount!”).
Example Chat Flow:
Best Practice:
Include parking details for better customer convenience.
Promote in-store exclusive deals to attract more visitors.
This helps you convert online interest into real foot traffic!
6. Automate Payments & Collect Money Seamlessly
Instead of collecting payment over the counter, or requesting payment manually – you can allow your customers to pay directly to your WhatsApp chatbot or Online Shop; saving you time and labor cost.
How to integrate payment gateway with your online shop and chatbot #
- Integrate your bank account with our payment gateway provider. Click here to learn more.
- In your shop setting, turn on the ask for payment
- Now your customers will have to pay after ordering
Best Practice:
Offer multiple payment options (FPX, e-wallet, credit/debit cards).
Send reminders for unpaid orders.
This reduces cart abandonment and boosts completed sales!
How can I increase sales using Peasy and encourage repeat purchases from existing customers through WhatsApp chatbot and my online shop? #
Peasy makes it easy to drive more orders from your existing customers by leveraging WhatsApp Chatbot and Online Shop.
This guide will show you how to:
Identify your most loyal customers and create a VIP list
Send targeted promotions that drive repeat sales
Automate ordering through WhatsApp chatbot for a seamless customer experience
How Can I Encourage Existing Customers to Order from WhatsApp Chatbot & Online Shop
1. How can I identify my most loyal customers? Knowing who your best customers are helps you maximize your marketing efforts. Instead of treating all customers the same, reward high-value customers to keep them coming back.
Here’s how you can generate a list of your top customers using Peasy:
- Go to Peasy Dashboard
- Select Customers > Purchase History
- Apply filters to identify repeat buyers or top spender
- Export CSV to download the list
Pro Tip: Use this list to create exclusive promotions for your best customers. Offering them early access to new products or special discounts will strengthen their loyalty.
2. A well-crafted message with a direct link to your shop can significantly improve conversions. Customers are more likely to order if the process is quick and effortless.
Example Message:
Special Deal Just for You!
Hi [Customer Name], thank you for being a valued customer! 
We’re offering you an exclusive 10% discount on your next purchase. Click below to order now:
Shop Now: [Insert Your Shop Link]
Need help? Just reply PZ:[Your Shop Code], and our WhatsApp chatbot will guide you instantly!
Unsure of why you need to use PZ:[Shop Code]? Click here to learn more
Click here to know how to get your shop code.
Why You Should Use Your PZ:[Shop Code] Button #
The PZ:[Shop Code] button is the fastest way to get customers into your WhatsApp and trigger chatbot automation instantly. Instead of manually searching for your shop link or typing messages, customers can simply click the button and start chatting with your WhatsApp bot immediately.
How It Works:
Instant Connection – Customers don’t need to save your number or type a message. The button automatically opens WhatsApp and starts the conversation. Triggers Chatbot Automation – The moment a customer clicks, Peasy’s chatbot can send an instant greeting, menu, promo details, or ordering instructions. No Extra Steps for Customers – Reduce friction in the buying process. One tap, and they’re ready to order! Works for All Promotions – Whether you’re running a sale, launching a new product, or reminding customers to reorder, the PZ:[Shop Code] ensures they engage with you immediately.
By using your PZ:[Shop Code] button, you eliminate barriers between you and your customers—making it easier, faster, and more convenient for them to place orders.
