How to process incoming order faster and simpler using Peasy? #
Peasy helps you streamline your retail operations, whether you run a boutique, convenience store, electronics shop, or any other retail business. By automating order tracking and reducing manual tasks, you can speed up fulfillment, reduce staff workload, and enhance customer satisfaction.
Order Status Tracking: Why It Matters #
Customers expect fast & accurate updates on their orders. Without proper tracking, kitchen confusion & delays can occur. Staff can focus on food preparation instead of handling inquiries. For delivery, proper tracking ensures the right order reaches the right customer without mix-ups.
However, order status tracking only works if the kitchen staff updates each order status diligently.
How to Prioritize and Improve My Order Fulfillment Process? #
Retail businesses must balance efficiency and accuracy when fulfilling orders. Peasy simplifies this with:
- Real-time Order Status Tracking – Avoid missed or delayed orders by ensuring every order is processed promptly.
- Automated Task Assignments – Reduce human error by assigning tasks based on specialization (e.g., packing vs. shipping).
- Inventory Visibility – Prevent overselling or stockouts by syncing inventory updates automatically.
- Optimized Delivery Scheduling – Ensure timely deliveries by prioritizing orders based on urgency.
What if I told you that you could reduce processing time by 50% and your team could handle 2X more orders within the same timeframe? Here’s how:
Operation | Traditional Process | Peasy Automated Process |
Step 1: Order Received | Staff manually records order details (5 mins) Example: During peak hours, staff struggles to process multiple orders, leading to delays. | Orders automatically appear in the Peasy dashboard (0 mins) |
Step 2: Payment Confirmation | Staff manually verifies payment & updates order status (5 mins) Example: A mix-up occurs when staff forgets to confirm payment, delaying processing. | Peasy auto-verifies payment (if connected to payment gateway) & updates order status to Pending (0 mins) Example: A gadget shop reduces errors as all paid orders are instantly recorded and ready for processing. |
Step 3: Order Preparation | Staff picks items & updates status manually (10 mins) | Peasy assigns orders to staff & updates status in real time (5 mins) |
Step 4: Order Ready for Pickup/Delivery | Staff manually notifies customers (5 mins) | Peasy auto-sends notifications when the status is updated to Ready (0 mins)
|
Step 5: Order Completion | Staff manually tracks completed orders (5 mins) | Peasy updates the status to Completed once the order is picked up or delivered (0 mins) |
Example: A warehouse staff member picks wrong items due to unclear order details.Total Time Per Order
Traditional: 25 mins
With Peasy: 5 mins + 1 mins (button press to update status)
How to Prioritize Orders by Delivery Deadlines? #
Order fulfillment efficiency depends on proper status tracking. Peasy provides structured statuses to help businesses avoid errors like wrong shipments, delays, and inventory mismanagement.
Once staff are added to Peasy, they can update order statuses in real time. Here’s how it works:
Order Status | Before Peasy | After Peasy |
Pending | Staff manually verifies order details. It can be overwhelming when the amount of order is huge | Orders instantly appear in Peasy, ready for processing. |
Ready | Staff manually contacts customers for pickup/delivery. | Staff work on the fulfillment. It is advisable that you assign different staff to different product categories or by order ID to speed up processes. Staff can click on the ‘Ready’ button once done. Customers receive instant notifications when the order is ready. |
Completed | Staff manually updates completed orders. | Peasy automatically marks orders as completed once picked up/delivered. |
Cancelled | Staff manually processes cancellations, causing delays. | Peasy instantly updates cancellations and stock levels. |
How Peasy Helps:
- Avoid Lost Revenue: Proper tracking prevents misdeliveries and refund disputes.
- Minimize Late Deliveries: Auto-prioritization ensures high-priority orders are fulfilled first.
- Optimize Logistics: Peasy reduces unnecessary back-and-forth trips with route planning.
- Forecast & Plan Inventory Better: Real-time updates help you manage stock levels efficiently.
How to Encourage Customers to Use Peasy for Online Ordering and Tracking? #
Even with Peasy in place, some customers may still reach out for updates. Here’s how to encourage them to self-track their orders:
Method | Example | Ideas |
Make QR Code Placement Unmissable | A clothing store places large QR codes at the checkout counter with “Scan to Track Your Order” text. | – Print QR codes on receipts & packaging. – Display at store entrance & website. |
Use Fun, Engaging Messaging | A gadget shop’s order confirmation email reads: “Your order is on the way! Track it in real time | – Use playful messaging like “Your package is on an adventure! |
Offer Small Perks for Using Peasy | A beauty store gives customers 5% off their next order if they track via Peasy. | – Provide a discount for first-time Peasy online orders. – Offer loyalty points for tracking orders through Peasy. |
Train Your Staff to Promote Peasy | Store assistants encourage customers to scan the Peasy QR code instead of asking about their order status. | – Add a Peasy demo at checkout. – Train staff to direct customers to your Peasy online store. |
”How to share and affix my online menu QR code #
You just need these simple steps to get your menu QR Code:
- Go to My Shop in Settings.
- Click on “Share QR Code”.
- Now you can:
- Print and paste the QR Code
- Share the QR code on your social media (whatsapp status, instagram, facebook, tiktok etc)
How to redeploy my team to improve operation efficiency #
- Invite your team members as users in your Peasy account. Refer to this link here
- Make sure they have allowed notification on their phone settings. Peasy will send a notification whenever there’s a new incoming order. Click here to learn how to turn on notifications on your phone.
- When an employee intends to process the incoming new, change order status to “Pending” immediately. This will prevent duplicate orders.
- Once the order is complete, your employee should affix the order number on the food tray and change the order status from X to Y. Peasy will notify your customer that their order is ready for collection. Customers can self-collect their order from your counter, saving further operational and labour cost for your restaurant.
Why You MUST Enable Phone Notifications for Peasy #
Even with the best system, you can lose customers if notifications are disabled.
If staff don’t receive order alerts, they might miss incoming orders. If customers don’t receive notifications, they won’t know when their food is ready.
How to Enable Peasy Notifications: Go to your phone settings → Allow Notifications for Peasy App. Check Peasy’s in-app settings → Enable Push Notifications.
By following these best practices, you can speed up order fulfillment, reduce mistakes, and create a seamless dining experience for both your customers and staff!
